Return & Refund Policy

Overview

At Kirubai Masala, we strive to provide the highest quality products and customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

Returns are accepted only for damaged, defective, or incorrect products received. To be eligible for a return:

• The product must be unused and unopened.
• The return request must be raised within 48 hours of delivery.
• Proof of damage such as photos or videos may be required.

Non-Returnable Items

Due to the nature of food products, we do not accept returns for:

• Opened or used products
• Products damaged due to improper storage after delivery
• Orders placed incorrectly by the customer

Refund Process

Once your return request is approved, refunds will be processed to the original payment method within 5–7 business days.

In certain cases, we may provide a replacement product instead of a refund depending on product availability.

Cancellation Policy

Once an order is placed, it cannot be canceled or modified. Please ensure all details are correct before completing your purchase.

Contact for Returns

For return or refund related enquiries, please contact us: